Description

Introduction

The core functional areas of this role are to expedite the end-to-end order cycle and service delivery to our customers. The roles' primary objective is to expedite the last mile of the operations, by tracking routes and take on-day actions to ensure operational plans are executed in full. Other objectives are Outbound communication to customer regarding deliveries and assist with inbound customer queries, offering a unique customer service to our Famous Brands franchise network.

Duties & Responsibilities

Expedite the execution of scheduled load plans and ensure timely delivery, including all other logistic activities
Monitor and live tracking of vehicles on road deliveries and execution
Monitor and communicate potential high-risk areas
Report and escalate breakdowns relevant DC and fleet department
Activity being actively monitored in trade
Compliance with the route plan
Delivery execution on device handhelds
Stop adherence
Communicate ETA or delay status to customers, planners, and DC's
Reviewing and providing short cycle feedback to DC on execution adherence. Maintain constant communication with support services and DCs to identify process and service improvement opportunities
Action and closure route notification tickets
Communicate potential missed deliveries to DC and planners
Distribute KPI's on process flows and process adherence
Supply daily start-up reports and end of shift updates on the day's activities to DC's
Assist in planning and scheduling of back orders and additional approved orders outside of the primary load plan
Releasing and allocating of orders to warehouse operations for execution outside of the primary load
Assist with the communication to customers on short supply or out of stock
Performing clerical duties and maintaining accurate records and files of activities
Facilitate the flow of master data updates between the planning and execution systems
Locations
Fleet
Route Sequencing
Opening and closing times of stores
Telephone numbers
Device connectivity's

Desired Experience & Qualification
Ms Office (Excel)
Experienced in Order/delivery tracking software
3 Years Logistics Experience in FMCG
Customer service /Telesales/Call Centre experience
Communication Software
ERP Software
Certificate/Diploma - Supply Chain/Logistics
Excellent written and verbal communication skills
Attention to detail
Math and analytical skills
Excellent time management skills
Ability to work different shift hours and patterns
Organized and highly motivated team player
Excellent computer skills